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Customer Care Manager (m/f/d) Clinical Products

Fernwald, Hamburg
Full-time
Permanent employee

Your mission

  • Customer Support: As a key member of our CUSTOMER CARE team, you will help ensure that our products for the clinical environment are used successfully and to our customers’ satisfaction. Your focus will be on products for pre-registration, data transfer, and integration with hospital information systems (HIS).
  • Customer Account Management: You will support our customers in Germany and serve as their primary point of contact.
  • Communication: You will maintain regular communication with our more than 350 existing customers in the clinical sector. Additionally, you will handle presentation and sales tasks for our clinical products in emergency rooms and hospitals that are not yet connected to our solutions.
  • Requirements: You analyze customer requirements and advise our customers in hospitals and emergency medical services on the optimal configuration and use of our products.
  • Workshops: You organize and facilitate workshops and product launches at and with our customers in the clinical setting of emergency medicine.
  • Public Relations: You present our medDV products at trade shows and exhibitions, also together with colleagues from the preclinical products and solutions division.

Skills

  • Qualifications: You have completed vocational training or a degree in healthcare, computer science, business informatics, health management, or a comparable field. Career changers with relevant professional experience in emergency medical services, emergency medicine, or clinical settings are also welcome.
  • Residence: Ideally, you live in Germany. You have the option to work remotely; alternatively, you can be assigned a workstation at our headquarters in Fernwald.
  • Willingness to travel: You are flexible and able to spend part of your working hours on business trips; after thorough onboarding, you will also be able to undertake multi-day business trips.
  • Experience: You have professional experience in planning, managing, and executing IT projects—ideally in the healthcare industry. Knowledge of emergency medical services or, in particular, work in emergency rooms and clinical emergency departments is also highly desirable.
  • Career change: You have experience in emergency medical services, hospital management, or emergency rooms and a strong affinity for IT.
  • Work Style: You work independently, in a structured and reliable manner, and enjoy being part of a strong team.
  • Teamwork: You enjoy working in a team, prioritize team performance, and recognize the interdisciplinary demands of your role. You share best practices and achieve goals together.
  • Personality: You are dynamic, positive, and authentic, and you identify with our values. 
  • Language skills: You have business-level proficiency in German as well as good written and spoken English skills. Additional language skills are welcome.

Why us?

  • Purpose & Meaning: A meaningful and challenging role in German and international emergency medical services, where you’ll find joy in your work
  • Career: Take on responsibility and grow—all the way to a leadership role.
  • Team: A creative, motivated, and dynamic team that works together as one.
  • Opportunities for Growth: Professional development programs, training courses, and our strong company growth offer you a wide range of opportunities for personal and professional development.
  • International Expansion: As we tap into new markets, exciting international projects and varied tasks await you.
  • Well-being: Free lunch, as well as coffee, tea, and a fruit basket—to keep you energized throughout your workday.
  • Working Conditions: Permanent employment, performance-based compensation, flexible working hours, and up to two days of remote work per week.
  • Benefits & Perks: Company pension plan, private supplemental health insurance, and charging stations for electric vehicles.
  • Fitness & Health: Workplace health management, on-site functional fitness, EGYM Wellpass, Business Bike, as well as foosball and pool for breaks.
  • Community: Not just working together, but celebrating together—at several company events throughout the year.
As a Customer Care Representative for clinical products, you will support the use of our products in hospitals at all levels of care in Germany and, in the future, also in neighboring countries. You will also serve as the point of contact for clinics interested in our products and support your colleagues in the preclinical department.
With support from the Service and Development departments, you ensure smooth operations and the continuous strategic development of existing clients. In doing so, you always keep the big picture in mind and serve as the primary point of contact for our clients.
Internally, you represent our clients’ interests and maintain regular communication with your colleagues as well as other departments at medDV.
Our employees find daily motivation and joy in the fact that our work helps save lives. Over 10,000 NIDApads installed and in active use, along with more than 350 clinics connected to our NIDAklinik products, help emergency responders provide optimal care to the injured and sick every day. As an employee at medDV, your dedication makes an important contribution.