- Support: You receive customer inquiries via our ticket system or by telephone and process them independently
- Error analysis: You investigate reported errors, analyze them and find suitable solutions
- System understanding: You recognize problems in the interaction of complex systems and solve them in a targeted manner
- Technology: You carry out updates and installations on mobile devices, servers and clients
- Databases: You work in MySQL databases and carry out targeted searches
- Device provisioning: You take over new installations and reinstallations of mobile devices
IT specialist for our customer service (m/f/d)
Fernwald
Full-time
Permanent employee
Your mission
Skills
- Experience: You have experience in customer contact, ideally in customer service
- Service: You are friendly, competent and service-oriented
- IT know-how: You have a specialist degree or sound IT knowledge
- Industry knowledge: Experience in the emergency services or healthcare sector is a plus
- Language: You have a very good command of written and spoken German
- Working style: You work independently, solution-oriented and with a high level of accuracy
- Organization: You learn quickly, organize your tasks efficiently and think along with others
Why us?
- Purpose & Meaning: A meaningful and challenging role in German and international emergency medical services, where you’ll find joy in your work
- Career: Take on responsibility and grow—all the way to a leadership role.
- Team: A creative, motivated, and dynamic team that works together as one.
- Opportunities for Growth: Professional development programs, training courses, and our strong company growth offer you a wide range of opportunities for personal and professional development.
- International Expansion: As we tap into new markets, exciting international projects and varied tasks await you.
- Well-being: Free lunch, as well as coffee, tea, and a fruit basket—to keep you energized throughout your workday.
- Working Conditions: Permanent employment, performance-based compensation, flexible working hours, and up to two days of remote work per week.
- Benefits & Perks: Company pension plan, private supplemental health insurance, and charging stations for electric vehicles.
- Fitness & Health: Workplace health management, on-site functional fitness, EGYM Wellpass, Business Bike, as well as foosball and pool for breaks.
- Community: Not just working together, but celebrating together—at several company events throughout the year.