- Support: You receive customer inquiries via our ticket system or by telephone and process them independently
- Error analysis: You investigate reported errors, analyze them and find suitable solutions
- System understanding: You recognize problems in the interaction of complex systems and solve them in a targeted manner
- Technology: You carry out updates and installations on mobile devices, servers and clients
- Databases: You work in MySQL databases and carry out targeted searches
- Device provisioning: You take over new installations and reinstallations of mobile devices
IT specialist for our customer service (m/f/d)
Fernwald
Full-time
Permanent employee
Your mission
skills
- Experience: You have experience in customer contact, ideally in customer service
- Service: You are friendly, competent and service-oriented
- IT know-how: You have a specialist degree or sound IT knowledge
- Industry knowledge: Experience in the emergency services or healthcare sector is a plus
- Language: You have a very good command of written and spoken German
- Working style: You work independently, solution-oriented and with a high level of accuracy
- Organization: You learn quickly, organize your tasks efficiently and think along with others
Why us?
- Meaning and purpose: A meaningful and challenging task that is fun to do
- Team: A creative and dynamic team
- Physical well-being: Free lunch, coffee, tea and free draught beer after work
- Development opportunities: Further education and training on specialist topics
- Home office: 3 days per week
- Employment contract: Permanent employment, performance-related pay and flexible working hours
- Benefits: Company pension scheme, private supplementary health insurance, electric charging facilities, massage chair
- Fitness: Company health management, functional fitness in the company, support with the EGYM Wellpass sports program, business bike, table football, billiards
- Celebrations: Not only working hard, but also celebrating - several times a year
The fact that our work helps to save lives gives our employees motivation and joy every day. Our NIDApads help emergency physicians to provide optimum care to injured people every day. As an employee at medDV, your work contributes to this every day.
About us
The Demo Daten GmbH is a fictional company created by Personio to familiarize our customers with our software.